SAP Customer Relationship Management (SAP CRM)

SAP Customer Relationship Management (SAP CRM) includes features and functions that support core business processes in the areas of: marketing, sales, service, partner channel management, interaction centre, web channel, business communications management, and real-time offer management.
This course covers the complete SAP CRM module to certification level, allowing the student to implement, update, troubleshoot and maintain high capability SAP CRM systems across a range of business sizes. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.

After completing this course, students will be able to: Gain an overview of the CRM WebClient User Interface Adapt the CRM WebClient User Interface using customizing and standard tools Implement simple customer specific enhancements Use and configure the CRM components and their integration in complex business processes

Mode of delivery: Fully instructor-led classroom training
Duration:  55 hours

For more information click Course Details